Use this pathway for an organization-level concern about ScreenClear services or a request to review a prior ScreenClear decision.

When to use this pathway

Use it for a complaint or appeal relating to a service provided to your organization, a booking or collection experience, communication, documentation, invoicing or service record concern, a pharmacy-site issue, a certificate or report concern, or a decision you are asking ScreenClear to review.

Information to provide

Identify your organization, the primary contact, a relevant test, service, invoice, certificate, or case reference, the incident date, and a factual description of the issue. State the resolution or review you are requesting and include only information necessary for the assessment.

Supporting documents

The secure form allows controlled upload of relevant documents, such as correspondence, service records, invoices, certificates, or photographs. Do not upload unrelated personal information or personal health information that is not necessary for the review.

ScreenClear response

An authorized ScreenClear reviewer will assess the matter, request clarification where appropriate, and document the outcome. ScreenClear issues a unique case reference and provides limited public status tracking for accepted submissions.

Appealing a decision

To request an appeal, identify the original case reference, the decision to be reviewed, the reason you disagree, and any material information not previously available. This does not replace any urgent safety, legal, regulatory, or contractual escalation requirement that applies to your organization.