Everything you need to know about booking a test, receiving results, and using our platform.
Enter your postal code (first 3 characters) on our home page or the Find a Location page. Browse nearby approved testing locations, select a convenient date and time, and complete payment online. You’ll receive a confirmation email with your appointment details.
We offer urine drug tests (5, 8 and 12-panel), oral fluid drug tests (5, 10 and 12-panel), evidentiary breath alcohol tests, and combined post-incident and reasonable suspicion packages. Available tests may vary by location.
A valid government-issued photo ID (driver’s licence, passport, or provincial photo health card), or a work photo ID from the employer requesting the test. Arrive at least 5 minutes before your scheduled time.
Yes. During checkout, you’ll enter the test recipient’s name, date of birth, and email address. The certificate will be issued in their name. This is common for employers booking tests for prospective employees.
Email [email protected] before your appointment time. Cancellations processed before the appointment are eligible for a full refund. No-shows are not refunded.
Negative results are available immediately. A PDF certificate is generated on-site and emailed to you (and optionally your employer) within minutes. Presumptive positive drug screens require laboratory confirmation. Lab-confirmed results typically within 48–72 hours (business days, Monday to Friday excluding holidays). A breath alcohol screen of 0.020 or higher is confirmed on site with a second evidential breath test after a 15-minute wait.
Your certificate includes: the recipient’s name, date of test, test type, result (Negative), issuing practitioner’s name and signature, the testing location, a unique certificate number, and a QR code linking to online verification.
Each certificate includes a unique QR code and URL (e.g., screenclear.ca/verify/#######). Anyone with the link can verify the certificate’s authenticity, view the test date, result, and issuing details. No account or login is required to verify.
Yes. During checkout, you can provide an employer contact name and email. When a negative result certificate is issued, a copy is automatically emailed to that contact.
Presumptive positive results are recorded confidentially. No certificate is issued. A presumptive positive drug screen is sent for laboratory confirmation. A breath alcohol screen of 0.020 or higher is confirmed with a second evidential breath test after a 15-minute wait, and a confirmed result of 0.040 or higher is positive. Results are handled in accordance with applicable Canadian privacy legislation (PIPEDA / provincial equivalents).
Yes. You can book and pay for the test yourself, entering the employee’s information as the test recipient. Alternatively, you can direct the employee to book on their own and share the certificate link with you.
Scan the QR code on the certificate or visit the verification URL printed on it. The online verification page confirms the certificate is genuine and shows the test details.
All providers undergo an application review before being approved. Practitioner credentials (professional designations, licences) are verified through our AI-assisted and manual review process before they can conduct tests.
Visit our Become a Provider page and complete the application form. Provide your facility details, operating hours, and business licence information. Applications are typically reviewed within 1–2 business days. Once approved, most sites are ready to start testing in about three to four weeks, which covers supplies, training, onboarding and a practice collection.
Upload your professional credential or licence that authorizes you to conduct specimen collection and testing (e.g., pharmacy licence, nursing registration, occupational health certification). Documents are reviewed using AI-assisted verification and may be escalated for manual review.
Once approved, you can request testing kits and supplies through your provider dashboard. Requests are reviewed and fulfilled by our team. The system monitors usage to ensure supply levels are proportional to testing volume.
Your provider dashboard includes a weekly schedule editor where you set open/close times for each day. You can also block specific dates (holidays, closures). Customers only see available slots when booking.
Yes. Provider administrators can add practitioner accounts through the Staff tab. Each practitioner uploads their own credentials and signature. You can assign practitioners to specific locations and deactivate them as needed.