CONFIDENTIAL SUPPORT

Donor complaint or appeal

Use this ScreenClear pathway to raise a concern about a test, service, document, privacy matter, or a prior ScreenClear decision.

1. About you and the concern

This secure ScreenClear form collects your full name, email address, optional phone number, correspondence language, complaint or appeal type, category, incident date, relevant test/service/certificate reference, description, and preferred resolution.

Categories: service delivery, collector conduct, donor conduct, testing or collection process, documentation or certificate, privacy or personal information, billing or administration, appeal of a ScreenClear decision, or other.

2. Supporting documents

Supporting documents may be attached as relevant PDF, JPG, and PNG files only, with controlled file-size limits and restricted ScreenClear review access.

What happens next

After a submitted case is accepted, ScreenClear will issue a unique case reference. The public tracking page will display only case status and approved updates; private evidence and internal review notes will never appear publicly.

Not for emergencies. If there is immediate danger, call 9-1-1 or follow the workplace emergency process.

Donor complaint or appeal

Français

Use this secure ScreenClear form for a complaint, appeal, or collection-related concern. Do not use it for emergencies. Do not include information that is unrelated to your concern.

Use factual information, including dates, people involved where relevant, and the service or collection reference.